Terms of Service
Last updated: 24 March 2026
1. About these terms
These Terms of Service ("Terms") govern your use of motherbird.ai and all services provided by Motherbird AI (ABN 90 010 282 833) ("Motherbird", "we", "us", "our"), including the Motherbird intelligence console, free AI reviews, data integrations, and managed intelligence services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
2. Services
Motherbird provides a managed AI intelligence service for businesses. Our services include:
(a) Free AI Business Reviews, analysis of publicly available business data, delivered at no cost and with no obligation.
(b) Motherbird Console, a custom-built intelligence dashboard that connects to your existing business tools via read-only API access, analyses your data using artificial intelligence, and surfaces what matters.
(c) Ongoing Management, daily AI-generated insights, data connection monitoring, monthly strategy reviews, and continuous system improvements.
(d) Automation Add-ons, optional modules such as automated review responses, social content generation, email digests, and competitor monitoring.
3. Free AI reviews
Free reviews are provided at no cost and with no obligation. The review is based on publicly available data only. We do not access any private systems or accounts to produce a free review. The review is yours to keep regardless of whether you engage our paid services. We reserve the right to limit or discontinue free reviews at any time.
4. Accounts and access
To use the Motherbird console, you will be provided with account credentials. You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. You must notify us immediately of any unauthorised use. We reserve the right to suspend or terminate access if we reasonably believe your account has been compromised or is being misused.
5. Data access and integrations
The Motherbird console connects to your business tools (such as POS systems, CRM platforms, social media accounts, and review platforms) via read-only API access. This means we can view your data to analyse it, but we cannot modify, delete, or export your data from those systems. You authorise us to access the data sources you connect. You may disconnect any data source at any time through the console or by contacting us, and we will cease accessing that source within 24 hours.
6. Intellectual property
All website content, branding, console interface design, AI models, and proprietary methodology remain the intellectual property of Motherbird. Upon full payment of the build fee, the custom configuration of your Motherbird console (dashboard layout, AI prompts specific to your business, and custom reports) is licensed to you for your use. You may not resell, redistribute, or sublicense the console or any part of our service.
7. Fees and payment
Fees for the Motherbird console and services will be agreed in writing before any paid work begins. Unless otherwise agreed: (a) the build fee is due upon project commencement; (b) monthly management fees are billed monthly in advance; (c) automation add-on fees are billed monthly in advance. All prices are in Australian dollars and exclusive of GST unless stated otherwise. We reserve the right to adjust pricing with 30 days written notice.
8. Cancellation
You may cancel your monthly management service at any time with 30 days written notice. Upon cancellation: (a) access to the Motherbird console will cease at the end of the current billing period; (b) we will disconnect all data integrations within 24 hours of the termination date; (c) any data we hold about your business will be deleted within 30 days unless you request it sooner. The build fee is non-refundable once work has commenced.
9. AI-generated content
Our service uses artificial intelligence to generate insights, suggestions, and content. AI outputs are intended as decision-support tools and should not be treated as professional advice. You acknowledge that: (a) AI-generated content may contain inaccuracies or errors; (b) you are responsible for reviewing and validating any AI-generated content before acting on it; (c) we do not guarantee any specific business outcomes from using our service. We recommend consulting qualified professionals for legal, financial, medical, or other specialised advice.
10. Limitation of liability
To the maximum extent permitted by Australian law, Motherbird's total liability to you for any claims arising from or related to these Terms or our services is limited to the total fees you have paid to us in the 12 months preceding the claim. We are not liable for any indirect, incidental, consequential, or special damages, including lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages. Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law.
11. Availability
We aim to keep the Motherbird console available at all times but do not guarantee uninterrupted access. We may temporarily suspend access for maintenance, updates, or circumstances beyond our control. We will endeavour to provide reasonable notice of planned downtime.
12. Acceptable use
You agree not to: (a) use our services for any unlawful purpose; (b) attempt to gain unauthorised access to our systems; (c) reverse-engineer, decompile, or extract source code from our service; (d) resell or redistribute our service without written permission; (e) provide false information during registration or use.
13. Changes to these terms
We may update these Terms from time to time. Material changes will be communicated to active clients via email at least 14 days before they take effect. Continued use of our services after changes take effect constitutes acceptance of the updated Terms. The "Last updated" date at the top of this page reflects the most recent revision.
14. Governing law
These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
15. Contact
For questions about these Terms, contact us at info@motherbird.ai.